It happened at a New York Airport.
A crowded United Airlines flight was cancelled. A
single agent was re-booking a long line of inconvenienced travellers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to try
to help you, but I've got to help these folks first; and then I'm
sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her
public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".
With the folks behind him in line laughing hysterically,
the man glared at the United Airlines agent, gritted his teeth, and said, "FUCK You!"
Without flinching, she smiled and said, "I'm sorry sir,
you'll have to get in line for that, too."
TOUGH TIMES COME, BUT TOUGH PEOPLE SURVIVE...
ANGER MANAGEMENT TIPS-
1. SMILE
2. WORK OUT ALL POSSIBLE WAYS TO CHANGE A SITUATION IN YOUR FAVOR... IF YOU CANNOT DO IT IN YOUR MIND, DO IT ON A PIECE OF PAPER.
3. DONT ANSWER IMMEDIATELY... BE PATIENT... TAKE YOUR TIME TO ANSWER.
4. IF YOU NO CONTROL OVER YOUR ANGER.. THEN GET IT TREATED... YES ANGER IS A DISEASE AND NEEDS TO BE TREATED.
Ask me yours questions on -
email - eksoch@gmail.com
website - http://mindmantra.in/services.html
or visit my wellness clinic @-
address- 15, shreeji plaza, next to ice n spice restaurant, opposite seawoods station, seawoods (east)
Navi Mumbai
Dr.Hemant Mittal
(Neuro-Psychiatrist, Mental Health and Sexual Health Healer,
Motivational Writer/Speaker and Counselor)
A crowded United Airlines flight was cancelled. A
single agent was re-booking a long line of inconvenienced travellers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to try
to help you, but I've got to help these folks first; and then I'm
sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her
public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".
With the folks behind him in line laughing hysterically,
the man glared at the United Airlines agent, gritted his teeth, and said, "FUCK You!"
Without flinching, she smiled and said, "I'm sorry sir,
you'll have to get in line for that, too."
TOUGH TIMES COME, BUT TOUGH PEOPLE SURVIVE...
ANGER MANAGEMENT TIPS-
1. SMILE
2. WORK OUT ALL POSSIBLE WAYS TO CHANGE A SITUATION IN YOUR FAVOR... IF YOU CANNOT DO IT IN YOUR MIND, DO IT ON A PIECE OF PAPER.
3. DONT ANSWER IMMEDIATELY... BE PATIENT... TAKE YOUR TIME TO ANSWER.
4. IF YOU NO CONTROL OVER YOUR ANGER.. THEN GET IT TREATED... YES ANGER IS A DISEASE AND NEEDS TO BE TREATED.
Ask me yours questions on -
email - eksoch@gmail.com
website - http://mindmantra.in/services.html
or visit my wellness clinic @-
address- 15, shreeji plaza, next to ice n spice restaurant, opposite seawoods station, seawoods (east)
Navi Mumbai
Dr.Hemant Mittal
(Neuro-Psychiatrist, Mental Health and Sexual Health Healer,
Motivational Writer/Speaker and Counselor)
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